Client Services
Customer Service, Verification Representative
Job ID: #
N/A
Working Solutions seeks detail-oriented independent contractors to help customers connect with insurance companies. In this role, you will verify the callers’ information to match them with the adequate insurance provider. This is a remote, independent contractor role that provides customer support through phone. The program is heavily scripted with short, fast-paced calls. Please note, we cannot accept licensed insurance agents for this opportunity due to potential conflict of interest.
Company:
Location:
Fully Remote
Company Size:
Job Type:
Flexible
Date:
No Interview Required
Requirements
Working Solutions seeks detail-oriented independent contractors to help customers connect with insurance companies. In this role, you will verify the callers’ information to match them with the adequate insurance provider. This is a remote, independent contractor role that provides customer support through phone. The program is heavily scripted with short, fast-paced calls. Please note, we cannot accept licensed insurance agents for this opportunity due to potential conflict of interest.
At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care PROs — aka “the WooHoo! Crew”, you will have access to work on different contracts exclusive to Working Solutions.
Why join the WooHoo! Crew? There are many perks to contracting with Working Solutions:
🏡 Work from home
🚗 No hassles of commuting
📆 Schedule your own hours
🙌 Work when it's convenient for you
🏭 Gain experience in different industries
💵 High pay rates
About our application process
This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care PROs, you will be able to view all open contracts.
When you are ready to apply, click “Apply Now” and complete your profile. You will then be prompted to complete an online assessment which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an emailed invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests. You can view our technology requirements here. You can find more information about our hiring process here. Learn more about what it means to be an independent contractor
Overview
Working Solutions’ insurance verification contract supports different insurance providers. Contractors working in this program will call back customers after they have submitted an online form to verify their information, assess their needs, and connect them with the right insurance agent. This is a remote independent contractor role.
Schedule:
Flexible schedule opportunities
Contractors schedule available hours Monday-Friday 8am-6pm CT and Saturday 8am-3pm CT.
Limited hours available after 6pm CT Monday-Saturday and Sunday. Client's full hours of operation are Monday-Friday 6am-11pm CT, Saturday 8am-7pm CT, and Sunday 11am-4pm CT.
Compensation:
Independent Contractors will earn $0.25 per handle minute and are guaranteed a minimum of 37 minutes for each hour if logged in and available for the full 60 minutes.
High performing contractors can earn an equivalent of $14-15 per hour.
Contractors are guaranteed a minimum of 37 minutes for each available hour.
Required Skills
Customer service experience and demonstrated ability to deliver high-quality customer service over the phone
Empathetic with the ability to build rapport with customers while assisting them through the sales process
Friendly tone and professional demeanor
Self-motivated and resourceful
Tech-savvy and avid computer user
Please note, we cannot accept licensed insurance agents for this opportunity due to potential conflict of interest
Technology & Equipment Requirements:
Personal computer (no tablet)
Broadband internet connection, at least 10 Mbps download and 3 Mbps upload speeds
Wired internet connection (no wi-fi)
Windows 10 or Windows 11 operating system
No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
Valid antivirus software installed, running and up to date
Wired USB headset with microphone
*Full PC requirements
Work Environment Requirements:
Quiet, uninterrupted space
Organized desk area
Important Information
At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.
With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.
Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have the say…
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.